Privacy Policy

Last Updated: June 23, 2026

Introduction

This Privacy Policy explains how orchard orbit collects, uses, discloses, and protects information when you interact with our website and services. We are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

Information You Provide

When you submit assessment requests or contact forms, we collect:

• Full name
• Email address
• Service selection details
• Optional message content you provide

Automatically Collected Information

Our website may automatically collect certain technical information:

• Browser type and version
• Device information
• IP address (anonymized)
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use collected information for the following purposes:

• Processing and responding to your assessment requests and inquiries
• Providing quotes and service information relevant to your needs
• Scheduling site visits and coordinating installation services
• Improving our website functionality and user experience
• Sending service updates or important notifications related to your inquiry
• Complying with legal obligations and industry regulations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist with business operations, such as hosting services, email communications, and analytics. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when necessary to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption protocols
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection practices

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Your Rights

Under Australian privacy laws, you have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal retention requirements.
• Objection: You can object to certain processing of your information.
• Data Portability: You can request a copy of your data in a structured, commonly used format.

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience. For detailed information about our cookie practices, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent revisions were made. We encourage you to review this policy regularly.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: Unit 14, 287 Boundary Street, Spring Hill QLD 4000, Australia

Office Hours: Monday-Friday 7:30 AM - 5:00 PM, Saturday 9:00 AM - 2:00 PM

Governing Law

This Privacy Policy is governed by the Privacy Act 1988 (Cth) and Australian Privacy Principles. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.