Data Protection Information

Last Updated: June 23, 2026

Overview

At orchard orbit, we are committed to protecting your personal data and respecting your privacy rights. This page provides information about how we handle personal data in accordance with applicable data protection laws, including the Australian Privacy Principles and international data protection standards.

Data Controller

orchard orbit acts as the data controller for personal information collected through our website and services.

Contact details:
Unit 14, 287 Boundary Street
Spring Hill QLD 4000
Australia
Email: [email protected]

Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities, such as submitting inquiry forms.
• Contract Performance: Processing necessary to fulfill service agreements and provide quotes.
• Legitimate Interests: Processing necessary for our legitimate business operations, such as improving services and preventing fraud.
• Legal Obligations: Processing required to comply with applicable laws and regulations.

Types of Personal Data Collected

We collect and process the following categories of personal data:

• Identity information (name)
• Contact information (email address)
• Service preferences and inquiry details
• Technical data (IP address, browser type, device information)
• Usage data (website navigation patterns, pages visited)

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Inquiry Data: Retained for up to 3 years after the last contact, unless you request earlier deletion.
• Customer Data: Retained for the duration of the service relationship plus 7 years for legal and warranty purposes.
• Technical Data: Anonymized after 12 months or deleted upon request.

Your Data Protection Rights

You have the following rights regarding your personal data:

Right to Access

You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data when it is no longer necessary for the purposes collected, when you withdraw consent, or when there are no overriding legitimate grounds for processing.

Right to Restriction

You can request restriction of processing in certain circumstances, such as when you contest the accuracy of data or object to processing.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal data appropriately.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Protection Request". We will respond to your request within 30 days.

To verify your identity, we may request additional information before processing your request.

Data Security Measures

We implement appropriate technical and organizational security measures to protect personal data:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures for data breaches

International Data Transfers

Your personal data is primarily stored and processed within Australia. If we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Other legally recognized transfer mechanisms

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach, in accordance with applicable legal requirements.

Updates to This Policy

We may update this data protection information periodically. Significant changes will be communicated through our website or via email to registered users.

Contact Information

For questions, concerns, or requests related to data protection, please contact:

Email: [email protected]
Address: Unit 14, 287 Boundary Street, Spring Hill QLD 4000, Australia
Office Hours: Monday-Friday 7:30 AM - 5:00 PM, Saturday 9:00 AM - 2:00 PM